Shipping Policy

Thank you for shopping at Smoqueen. The followings below are the terms and conditions that constitute our Shipping Policy. Please read through carefully and contact us if you have any questions regarding our shipping policy.

Shipment Processing Time

All orders placed by noon (Eastern Time) are processed on the same day. Please note that orders are not shipped or delivered on weekends or holidays. During periods of high order volume, there may be a slight delay in processing, and we appreciate your understanding. We kindly ask that you allow extra time for delivery. Should there be a significant delay in your shipment, we will promptly notify you via email or phone.

Shipping Rates & Shipping Time Frames

Shipping charges for your order will be calculated and displayed at checkout. Ground shipping typically takes 4-10 business days after dispatch. For customers in the Greater Toronto Area or nearby, delivery may be faster.

*Please note that occasional delivery delays may occur.

Return Policy

At Smoqueen, we value our customers' satisfaction and strive to provide high-quality products and excellent service. While all sales are generally final, we understand that there may be certain situations where a return may be necessary. Please review our return policy
guidelines below:

Damaged Products

If you receive a product that is damaged during shipping or is defective, we are here to assist you. Please contact our customer support team within 72 hours of receiving the item(s) to initiate the return process. We may require photo evidence of the damage or defect for our records. Once approved, we will provide instructions on how to return the item(s) and arrange for a replacement or refund.

Wrong itme(s) received

In the rare event that you receive the wrong item(s) in your order, please notify us within 72 hours of receiving the shipment. Our customer support team will guide you through the return process and ensure that you receive the correct item(s) promptly. We may request additional information or photos to verify the error before proceeding with the return.

Change of mind

If you have a change of mind regarding your purchase and wish to return the item(s), we do accept returns under the following conditions:

  • Return Shipping Cost: The customer is responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item(s).
  • Restocking Fee: A restocking fee of 10% will be applied to cover the costs associated with processing the return and restocking the item(s) in our inventory. This fee will be deducted from the refund amount.

To initiate a return due to a change of mind, please contact our customer support team within 72 hours of receiving the item(s). Once your return request is approved, we will provide detailed instructions on how to proceed.

Please note

  • What are "Assorted" mean?

    When the title states that the items are “assorted,” it means they are selected at random and shipped accordingly. There can occasionally be instances where customers may not receive exactly what they wanted.

  • Returns

    • All returned item(s) must be in their original condition, unused, and in the original packaging.
    • Returns that do not meet the above conditions may be subject to additional fees or refusal of the return.

  • Refunds

    • Refunds will be issued once the returned item(s) have been received, inspected, and deemed eligible for a refund.
    • Please allow 3-5 business days for the refund to be processed and reflected in your original payment method.
    • We are not responsible for any damages, lost, or stolen packages once they have been shipped.

    • We reserve the right to modify or update our return policy at any time without prior notice. It is recommended to review our return policy periodically to stay informed of any changes.

    • If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are here to help and ensure your shopping experience with us is exceptional.